Last updated: 2026-10-28
When we refund
Access to the Service is a digital service delivered immediately after payment, so we refund in technical cases:
- your card was charged twice for one order;
- the bank confirmed the payment but access was not activated within 24 hours, and we could not activate it within 3 business days of your request;
- the paid plan was unavailable through our fault for more than 72 hours in a row; in that case we refund the unused part of the period pro rata or extend your access, as you choose.
When we do not refund
- access was activated and the Service works, but you changed your mind;
- AI tokens that were already used;
- dissatisfaction with the results of trading decisions made using Service information;
- access was suspended for a breach of the cexlens.com/offer.
This does not limit any rights that consumer-protection law expressly gives you.
How to request a refund
Email us at the address below within 14 days of payment. Include your account email, the payment date and amount, and describe the problem.
We reply within 3 business days. Once approved, the money goes back to the card you paid with; crediting depends on your bank and usually takes 3 to 30 days. The access bought with that payment is cancelled with the refund.
Android app purchases are refunded through Google Play under Google Play's rules.
Contact
- Seller
- Individual Entrepreneur Svitlana Mikulinska
- Tax ID (RNOKPP)
- 3527406760
- Address
- 160 Kharkivske Highway, apt. 16, Kyiv, Ukraine
- IBAN
- UA173220010000026003330071284
- Bank
- JSC Universal Bank, MFO 322001
- Phone
- +380 93 409 75 05
- support@cexlens.com